Education & E-learning
How Toddlers Can Read Scaled with Relay.
Learn how Spencer Russell transformed a high-demand educational brand from a manual "garage" operation into a streamlined, Houston-based powerhouse shipping thousands of orders daily.
99%
order accuracy
<24 H
fulfillment time
Scaled
through Black Friday surge
the challenge:
TCR, founded by a well-known academic, experienced explosive growth during COVID as demand for their early childhood reading courses surged. As they expanded into physical products like books and learning cards, fulfillment quickly outgrew their garage setup. They needed a partner who could handle rapid growth without sacrificing the level of care their customers expected and still allow them to stay close to their product locally in Houston.
the process:
We onboarded TCR just ahead of peak season and quickly assessed their product mix, order flow, and storage needs. Our team implemented structured pick/pack workflows, organized inventory for scalability, and prepared for high-volume demand leading into Black Friday.
the solution:
Relay seamlessly took over fulfillment operations, enabling TCR to scale through one of their busiest periods without disruption. Orders were shipped within 24 hours with 99% accuracy, allowing the founders to step out of day-to-day fulfillment and focus on growing the business.
Working with Relay was one of the smartest choices I made with my business. It allowed my wife and I to stop selling out of our garage, but still keep the same level of support and care our customers have grown to expect. Any time I’ve needed anything, even if it’s been small, someone on the team has jumped in quickly to support. Very thankful to have folks who treat my business like their own.
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Houston E-Commerce Fulfillment Services