Tools & Hardware

How Pipevise scaled with Relay.

Learn how this father-son hand tool brand cut shipping costs and automated logistics to shift their focus from packing boxes back to designing patented products.

99%

order accuracy

<24 H

fulfillment time

REDUCED

shipping costs

the challenge:

Pipevise, a fast-growing tool company built by a father-son team, saw rapid demand for their patented products. As orders increased, fulfillment began pulling focus away from what they do best, building and innovating new tools. Their product line also introduced complexity, with a wide range of sizes creating inefficiencies and higher shipping costs.

the process:

Relay stepped in to analyze their shipping profiles, packaging strategy, and order flow. We optimized how products were stored, picked, and packed, while implementing smarter shipping methods tailored to their diverse product sizes.

the solution:

We streamlined Pipevise’s fulfillment operation, reducing shipping costs while maintaining speed and accuracy. Orders are now consistently shipped within 24 hours at 99% accuracy, allowing the team to focus fully on product development while Relay handles the logistics.

Relay Distribution has been an invaluable partner in our success. As a premium hand tool brand, our core strength is designing and developing innovative products. With Relay’s logistics expertise, we’re able to maintain exceptional shipping standards without stretching our internal resources. This allows us to stay focused on innovation while ensuring a seamless delivery experience for every customer.

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